Impact Program FAQs

List of FAQs:

What is this program all about?

Impact Program by IPcelerate is a unique, industry-leading customer care program that works to protect your Unified Communications investments and maximize the comprehensive suite of IPcelerate software you purchased. Membership is lifetime with current maintenance, the savings are significant, and the benefits are business-impacting.

What does this program consist of?

Why do I need this program when I only need paging?

If you are like most of our clients, the discussion that brought you to IPcelerate likely began with a paging or broadcast or DialOut requirement. So the first thing we want to do is to – very quickly – give you an idea of everything that is built into what you have bought from IPcelerate. You may be starting with a couple of features, but understand there are 30+ applications built into this software suite.

How often does IPcelerate come out with Major Releases?

IPcelerate plans one to two major releases each year.

What happens if I want to become an Impact member and I do not have maintenance?

You must pay an annual maintenance fee for your existing software; then pay a onetime fee.

What happens to my Impact membership if I let my maintenance lapse?

If you let your maintenance lapse your Impact membership will also lapse requiring you to renew IPcelerate software maintenance and pay the one time Impact fee to regain your Impact membership.

What if I don’t want to join now but may consider membership for another time?

If you decline to enroll now, then the next available time to enroll will be after you pay for the next major release.

Is installation and/or configuration support available for Major Releases?

Yes, there is a fee-based structure in place to provide both installation and configuration support.

Can I participate in beta testing of new products and offerings because of this program?

Yes, this program puts you at the head of the list for those customers who wish to help us develop and test new products.

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Will I be inundated with emails, surveys and reference calls?

No, your participation level will be totally up to you. Every aspect of this program is completely voluntary. All you have to do is tell us what you are interested in and what you would like to be excluded from.

Do I have to be an executive of my company in order to get something out of your program?

No, our intent is to provide information and interaction at every level. We are looking for comments and ideas from your users, administrators, technical staff and executives.

What if I have multiple locations around the country?

Each company who joins the Impact Program will only pay a onetime fee no matter how many locations they have. Each location must keep their maintenance current in order to keep their Impact membership current.