IPsession Introduction
Rather than implementing and supporting multiple stand-alone solutions, IPsession™ offers UC customers a single solution with 30+ embedded applications ready to be turned on and used for specific impact. These applications bring a wide range of innovative capabilities to the unified communications customer in one easily implemented and administered package.
The DialOut feature can be used to run a simple calling campaign for a school to notify parents of absences, or a hospital to remind patients just released that it is time to take their medicine…or simply to remind a patient of an appointment.
The Mass Alert Messaging function is used to automatically initiate a series of actions (including broadcast pages, DialOut messages to off-net phones, automated and recorded conference calls, and email alerts) in response to a specific event, such as: movement detection after hours in an unauthorized area, inclement weather which forces the cancellation of classes, or a chemical leak that requires community notification.
The 911 Alert feature is used to notify internal resources when a 911 call (or any other number that is configured) is detected, to better prepare the organization for response during these events.
These are just a handful of examples of the many applications embedded within IPsession. Many customers start out with simple paging, then progress to DialOut campaigns, one-touch conferences, Mass Alert Messaging, and mobile alerts: all designed to make better use of the advanced IP phones and endpoints available from Cisco and select smartphone providers.
As with any UC software implementation, simplicity is the key. End users (and administrators) familiar with the icon-oriented cellular model find IPsession a breeze to administer and to use. Everything can be set up as an icon or a soft button, depending upon the desired experience.
IPsession offers a family of applications designed to meet the needs of every size business across all industries – from the small office to the large enterprise – as shown below. And with an embedded Web 2.0 services module, these (and many new) applications can be extended to the mobile corporate user with the Cisco Cius tablet.
What Can IPsession™ do for you?
From solving the most basic business challenge to impacting an entire organization’s bottom line, the possibilities are endless with IPsession™. Here are a few examples of the business impact that can be realized using IPsessiontm and other solutions from the IPcelerate family of offerings:
Inventory arrives on a retailer’s dock and is scanned. Customers with rain checks for that inventory are automatically notified, as well as the electronics department.
A furniture store reduces delivery costs by utilizing IP phones and mobile phones with IPcelerate software to pinpoint the exact location of each delivery truck and re-route them as needed throughout the day.
A city office increases its revenues by automatically reaching out to contractors about license renewals.
A hospital patient in need of immediate assistance pushes his call button which sends an alert to every IP phone on the floor and text messages to the nurses on call for that shift.
An employee dials 911 and security is automatically notified of his location, the first responders are automatically pulled into a conference call, and both the 911 and conference calls are recorded1 for audit purposes.
A sales person visiting a customer uses her iPhone to check the availability of each support team member back at the home office, and then calls that person directly for faster assistance.
A sales director on the road touches an icon on his iPhone to initiate a conference call to his sales team. The call is recorded and downloaded for use by the entire team1.
A manager creates a personal message group for his sales team, and then sends out text, voice and handwritten messages to any or all using the QWERTY keyboard or a stylus on his IP phone2.
A manager is notified by text and email as soon as his hourly employees fail to clock out on time.
A university improves campus safety by extending its security applications and technology to student and faculty cell phones and campus Facebook newsfeeds.
2 Requires IPconcierge Add-on Module and MIDlet-enabled Cisco IP Phone.
