Solutions | Education
911 Emergency Management
- Hits: 286
A university campus of over 20 buildings needs to quickly identify the location of 911 calls so they can provide immediate assistance and direct emergency personnel to the exact location of the emergency situation. The university wants this capability across 2,100 phones and for it to be integrated into their existing Systimax structured cable solution.
Solving this challenge will benefit the university in the following ways:
- Improving campus safety with rapid notification of 911 calls from their specific location. This will result in faster assistance for students and faculty to emergencies.
- Immediate notification of the 911 call allows campus dispatch to verify the 911 call is a true emergency and not a false alarm. Thus reducing the number of false alarm calls sent to the PSAP and consequent fees and disruption.
- Monitor and notify unauthorized movement of phones between offices and cubicles
Solution
The focus of this solution is the real time notification of dialed emergency patterns, such as 911 or 9911, and the location from where the patterns were dialed.
- Receive notifications to the desktop, the IP phone screen, or a mobile device showing what extension dialed the emergency pattern, the user assigned to that extension, and the physical location of that phone
- Receive acknowledgements from users receiving notifications to assess and audit response readiness
- Register users to receive notifications based on the Calling Search Space originating the emergency call to control what users respond to what emergencies
- Inform gate guards, receptionists, or lobby personnel of 911 calls to prepare them in directing emergency services when they arrive
- Leverage Active Directory Office field information as source to location information for IP phones dialing a monitored pattern allowing customer to maintain one common data base
- Integrate Systimax Cabling Solution and map location of 911 and other emergency calls to the originating data drop location, reducing the chance of incorrect location data stored on the IPsession
Athletic Medical Emergency
- Hits: 216
During a summer workout, an athlete collapses to the ground. The coach sends the trainer to get the nearest defibrillator. While the coach has been trained for such situations, assistance by the nursing staff, as well as the safety and security team, would improve the student’s chance of survival.
Solving this challenge will benefit the school in the following ways:
- Significantly enhanced student and staff safety in the event of a cardiac “incident”
- Rapid notification to the districts emergency response team when a defibulator has been activated. Reducing time for emergency services to arrive and assist the situation.
- Reduction in the district insurance liability rates by being proactive to emergency situations
- Increased status and image within the school district and state level interscholastic organization
Solution
The focus of this solution is the implementation of an appropriate trigger device, that when activated, disseminates an alert to first responders over their medium of choice.
- Each defibrillator requiring a trigger devices is equipped with a pressure sensor that uniquely identifies which defibrillator has been removed and where on the campus it is located
- Instantaneously alert first responders through automatically paging to IP phones, texting to cell phones, sending alerts to desktop monitors, etc., when a defibrillator is removed
- First responders Intercom user in distress to confirm emergency; Intercom allows first responders to communicate with distressed user, without the user having to answer their phone
- Acknowledgement of emergency notifications provides audit trail for assessing campus readiness
- First responders can access still images over their IP phone screens if Web based IP cameras are available to capture removal of the defibrillator, assessing the situation before arriving on scene
- By selecting an icon, a conference call is initiated bringing together first responders, administrators, and local emergency services to coordinate the response
Automating Parent Notifications
- Hits: 198
A 2nd grade elementary student is running low on lunch money. The school cafeteria has given him 3 separate slips to take home to notify his parents. Unfortunately the slips are not making it home in the student’s backpack. The school district is looking for an automated way to allow each of its campuses to reliably notify parents when their student child’s lunch account is beneath a certain threshold.
Solving this challenge will benefit the District in the following ways:
- By finding a more reliable way to notify parents, students are more likely to maintain an ongoing balance in their lunch accounts.
- Students will not be surprised when trying to buy lunch which interrupts the flow of the lunch line and shortens the students’ time to eat.
- The school district will lessen its dependence on free lunches without funding from the state.
- Parents will sense a more caring attitude from the district and will build loyalty across the parent community.
Solution
The focus of this solution is the ability to integrate to the district’s data to automate notifications to parents; a process that otherwise would have been manually intensive.
- On a daily basis, the IPfusion server queries the district’s student account balances at a predetermined time, for a minimum and/or maximum balance threshold.
- When a lunch account balance is found to be out of threshold, the IPfusion server queries the district data base for parent contact information.
- The IPfusion server then drives the IPsession server to perform a Dial Out to the parents’ phone number on file and plays a generic message letting them know their child’s lunch account is below threshold; the message played specifies the campus and the student’s name, as well as instructions to acknowledge receipt of the message.
- Based on a predetermined time and reoccurrence pattern, the IPfusion queries the results from previous Lunch Account Dial Outs and targets those parents that did not acknowledge receipt of the message.
Campuswide Emergency Notifications
- Hits: 241
A local high school requires a solution to quickly notify students, faculty, and staff of emergency situations such as an armed intruder on campus, an approaching tornado, a fire evacuation, etc. While sounding alarms is an effective way for the majority of the school population, the campus must also provide a visual indication for those students that are hearing impaired. Visual indicators would also allow the school to alert the population without agitating any armed intruder.
Solving this challenge will benefit the school in the following ways:
- The campus will accommodate the hearing impaired to ensure all its population is aware of certain types of emergency situations, leading to a safer environment
- Insurance rates are potentially reduced due to the school’s improvement of its emergency notification process
- Addressing the hearing impaired leads to higher special education student enrollment, which drives higher funding from the state
- An effective alert system will act as a deterrent to potential acts of violence
- Increased student safety will result in a happier, more supportive parent community
Solution
The focus of this solution is using color graphic images to the screen of IP phones to indicate certain types of emergency situations.
- Available colors supported by IP phones allows the school to select various contrasting shades to represent various types of emergencies through application administrative interfaces
- Because receiving notifications of a perceived emergency significantly disrupts the education environment, the emergency notification process is password protected, requiring a special pin number to be entered
- Gradual shade changes can be used to indicate changes in severity of the situation, with each shade being driven by dialing an internal extension and selecting a speed dial button or icon
- A user hits a speed dial button or an icon reserved for indicating a specific type of emergency, changing the entire screen of a group of targeted phones a certain color
- The color filled phone screen is refreshed every five to seven seconds, indicating the emergency situation still persists
- A user hits a speed dial button or an icon reserved for clearing emergencies, changing the entire screen of a group of targeted phones a certain color
- The targeted phones are selected according to what speed dial button or icon is selected or what extension is entered.
Classroom Emergency Management
- Hits: 250
A K-12 school district needs to allow teachers to invoke a distress alarm to security directly from their classroom. District security wants to receive notifications for these alarms on their IP phones, cell phones, computers and email. This way they can be reached wherever they are, and can escalate the response based on the severity of the situation. Security wants the ability to send out different alarms including pre-recorded audio messages to the entire district, emails, alerts to cell phones, or even automatically bring the first response team into a conference call.
Solving this challenge will benefit the school district in the following ways:
- Teachers and students will feel safer in their school knowing that help for any emergency will be fast and effective.
- Incidences of violence or threatening behavior will decrease as the new system will act as a deterrent.
- Because the schools are safer, the district may be able to save money in property and liability insurance.
- Emergencies that do occur will be handled more efficiently and with immediate response, resulting in increased safety and security for everyone.
- The District will gain positive publicity for being proactive in its emergency management protocol.
Solution
The focus of this solution is to provide a fast and seamless means of alerting security of emergency situations and allowing for efficient and effective emergency response/management.
- Each classroom will be provided with an IPsession panic button, which will be depressed in an emergency situation.
- When depressed, an alert message will be sent to the IP phones, email addresses, cell phone and PCs of the on-campus security team.
- The security officer can invoke a 2-way live audio session into the teacher’s room.
- The IP phone would auto-answer and allow the teacher to respond to the security team, or would allow security to listen in on the situation.
- Based on the situation, the security team can then escalate the response by invoking several options through the IPsession Mass Alert Module, including a building lockdown or evacuation.
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