Solutions | Education

Monitoring Refrigeration Performance

A refrigeration unit in food services goes down Friday night around 9:00pm.  The monitoring system sends an email to the desktop of management, but the email is not viewed until the following Monday.  How long has the temperature been out of threshold?  Without knowing, the district must discard the food to prevent food poisoning.  The school district has 1,100 phones throughout its district.

Solving this challenge will benefit the school in the following ways:

• Faster response to failing refrigeration units can extend the lifespan of the units.
• A reduction in spoiled foods will lower food services costs.
• Automatic and accurate notification of emergency events after hours will result in a reduction of stand-by employees.
• Faster response times will results in a reduction in potential liability from student food poisoning and food inspector auditing
• Improved community status and image of the district can result.

Solution

The focus of this solution is meeting the challenge of reaching the right people, over the right mediums, with the right message, at the right time.  Particular to this challenge is interfacing with an external monitoring system to receive email alarms and disseminate them using other modes of communication as needed.

• Interface with third party monitoring systems emails by configuring solution to ‘read’ content of alarm.
• Create rules based on time of day and type of alarm to assure message is sent to the right technician over the right medium.
• Send an alert to an IP phone and desktop monitor during normal hours of operation; send the same alert to a home phone as a dial out and cell phone as a text message after normal hours of operation.
• Monitor acknowledgements from first responders to confirm alarms are being addressed in a timely manner.
• From an off-network phone, start an ad-hoc conference call to ensure your technicians are coordinated in addressing serious failures; maintain an open bridge to continue communicating until the incident is resolved.

• < Prev
• Next >