Solutions | General Business

Reducing Costs for Fleet Departments

A company’s fleet department constantly reviews its internal policies and contracts with insurance carriers and fleet management companies to contain and reduce costs. A major initiative within the company is to reduce its service levels and costs with its insurance carrier without negatively impacting the time required to repair and return its employees’ vehicles to service. In cooperation with its insurance carrier, the company has given its drivers the iPhone with applications that enable them to report accidents or call for emergency service. By providing all the pertinent information, including pictures and location information on the spot, the applications cut down the case administrative process, reducing insurance costs and leading to quicker car repair— placing their employees back on the road.

Solving this challenge will benefit the company in the following ways:

• Reducing costs with its insurance carrier allows the fleet department to continue its current level of operation, keeping its vehicle count stable during a tough economy.
• More vehicles on the road mean better market coverage and customer support, placing the company in a position to increase market share as its competitors reduce their fleet services.
• Applications allowing employees to immediately report incidences leads to more accurate information, which the company can analyze and use to improve operations.
• A reduction in administrative costs for the fleet department releases more funds for improving fleet technology, helping to advance the company’s green initiatives.

Solution

The focus of this solution is the ability to capture visual, voice, and text data describing an incident that occurs remotely of company facilities.

• A driver touches an icon on their iPhone, immediately sending a notification to the fleet department and insurance carrier that it has been involved in an accident. Through the GPS technology included in the iPhone, its exact location is reported.
• The driver is able to take pictures of the vehicles and people involved, and any road conditions that might have lead to the accident, creating an album it can send to the insurance carrier.
• As the driver calls the fleet department or insurance carrier directly, they select an icon on their iPhone which records the call, providing the fleet department and insurance carrier the capability to capture the required incident information without having to use forms, which delay the case process.
• Driver and vehicle status applications facilitate the fleet department and drivers to stay up-to-date on the availability of drivers and vehicles at the touch of a button.

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