Solutions | Healthcare

Improving Nurse Response Times

A hospital is challenged to improve its nurses’ response times to patient calls and emergency situations while at the same time minimizing the number of communications devices or infrastructures needed to be maintained by the hospital IT staff.

Solving this challenge will benefit the hospital in the following ways:

• By being able to target the right nurses for each incident, nurses stay focused on the patients under their care, and report elsewhere only when their particular expertise is needed
• Patients find that nurses are only a push button away, improving patient satisfaction
• An improvement in day-to-day care lessens the number of true emergencies, and a decrease in response time to true emergencies lessens the cost of caring for patients
• A consolidation of network communication devices and infrastructure, leveraging Cisco VoIP, reduces the IT department’s maintenance costs and possible head count

Solution

The focus of this solution is to integrate the current Nurse Call System to the existing CUCM infrastructure and its endpoints including the nurses’ mobile IP phones.

• A patient presses the Nurse Call Button  from their patient bed resulting in a page to those nurses on call
• A nurse receives the notification of the Nurse Call to her phone; acknowledging the notification sends a page to the other nurses letting them know the patient has been addressed
• Upon acknowledgement the solution places a call to the patient bed instantly putting the nurse and patient in communication
• A pull cord or code blue button is activated; the Nurse Call System sends a notification to the IPsession which in turn disseminates the alert to the responsible nurses and /or doctors using various mediums such as digital signage, hip pagers, dome lights, etc.
• Depending on the source of the alert and time of day, the notification can be directed to the appropriate people using the endpoints they rely on most

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