Solutions | Healthcare

Improving Physician Notifications

Doctors’ opportunities for verifying test results are often limited to time between rounds. If results are not available before they start their next round, it may be another hour or more depending on if the doctor must visit multiple locations. Hospitals are looking for a way to notify attending physicians in real time when their assigned patients have test results that need to be reviewed.

Solution Benefits - The hospital and visiting doctors will benefit in the following ways:

• By automating the process of reaching out to attending physicians, the hospital can minimize the personnel and associated man hours required to manually make the calls
• Doctors will receive critical answers in a timelier manner, leading to a better overall healthcare experience and patient satisfaction.
• With test results communicated in a more timely fashion, doctors and patients can make healthcare decisions quicker, making the flow of patient care more efficient, and improving overall healthcare while reducing overall hospital costs.
• Doctors receiving test results in real-time have more flexibility in scheduling consults to review them with their patients or other doctors as they make their rounds or plan their schedule.

Solution

The focus of this solution is to improve notifications to doctors by leveraging the hospital’s VoIP infrastructure

• IPcelerate’s IPfusion integrates to patient files providing timely checks for test results, patient doctor(s), and patient and/or responsible family contact information.
• As lab or radiology technicians submit test results, the IPfusion automatically drives IPcelerate’s IPsession server to notify the patient’s doctor(s), and the patients and/or their responsible family via text messaging, email, or phone call.
• The doctor(s), after having received the notification, can opt to call the patient and/or their family via enhanced conferencing features.
• The hospital can configure the solution so that doctors acknowledge receipt of the test result message for a closed loop solution and improved internal processing.

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