Solutions | Healthcare

Increasing Operating Room Communications

A hospital wants to increase efficiencies in their operating rooms by providing a way for surgeons to communicate directly with the technicians in the hospital laboratories. Currently, a nurse needs to exit the operating room and physically walk down to the lab to deliver tissue samples for immediate biopsies. The hospital wants to create a means of communication between the operating and labs to summon a technician instead of losing the manpower of an operating nurse.

Solving this challenge will benefit the hospital in the following ways:

• Improved efficiencies in finishing up surgery and moving patients to recovery
• Enhanced Patient care because the nurses can remain on hand in the operating rooms
• Improved experience for family members awaiting news as the surgeon can finish up faster and meet with the family in a more timely fashion
• Increased quality control since technicians can speak directly to the surgeon, thereby reducing the potential for errors in misunderstood lab requests.

Solution

The focus of this solution is to create a means of communication through multiple touch points between the operating room and laboratories without long interruptions for the surgeon or requiring a nurse to leave the operating room.

• When the surgeon or nurse needs to contact a lab technician, they press a pre-configured speed dial button on their high-end Cisco IP phone.
• A pre-configured text and text-to-speech message is sent to the laboratory technician. This message can also be configured to send additional alerts such as email, pc alert or dial-out notification.
• The lab technician can reply back with a pre-configured text and text-to-speech message by pressing a speed dial button on their IP phone.
• If a technician is not available, or they need additional information from the operating room, the IPcelerate intercom feature can be invoked to open a live, 2-way communication with the surgeon.
• The phone in the operating room can automatically go off-hook, allowing the surgeon to easily communicate with the technician and still maintain focus on the patient.

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