Solutions | Legal

Increasing Billing Accuracy

A law firm has been struggling with inaccurate billing codes.  By entering the incorrect code up front, they are forced into weekend reconciliations, which cost overtime and delay billings.

Solving this challenge will benefit the law practice in the following ways:

• Improve client satisfaction and loyalty through accurate billing processes
• Increase timeliness of payments by reducing contested charges
• Increase productivity of HR/Payroll department personnel by reducing needless processes
• Through more realistic and accurate billing data, the firm has a better indication of its current business status and any changes that should be made

Solution

The focus of this solution is the integration of customer databases and billing applications through the IP phone, streamlining the process of applying client/customer billing codes.

• At the touch of a button, provide the user a list of recent calls to choose from and associate a client matter code
• Based on the call selected, provide the user with a list of valid codes to reduce incorrect entries
• Based on call selected, provide a default billing code to simplify/shorten interaction with application
• Associate picture ID with call detail identifying client visually and decreasing incorrect client/matter code selections.
• A back-end operation automatically posts client calls/matter codes to a billing application for further processing.