Solutions | Sports and Entertainment
Public Parking Lot Safety
- Hits: 250
A large entertainment complex, including an expansive mall, movie theatre and several restaurants and bars, has been built in a section of a city that has a high crime rate. The complex includes multiple, expansive parking lots for its patrons. In an effort to ensure the safety of its customers, management would like to add analog emergency phone boxes on the existing light poles for their customers, along with video surveillance. The challenge for the complex is finding a simplified solution that integrates the ability to identify the analog phone being used to report the emergency, and viewing images from the nearest video camera with the particular phone in its view angle.
Solving this challenge will benefit the complex in the following ways:
- Ensuring parking lot safety will increase the comfort level of patrons, resulting in higher numbers of people at the complex and greater sales for all venues.
- Security will be able to respond quickly to all parking lot emergencies, which provides positive public relations for the complex.
- Insurance rates for the complex and its business tenants may be lower due to their increased security measures.
- The increased safety measures will act as deterrent for criminals, keeping them away from the complex.
- A lower crime rate within the complex will aid in the city’s efforts to clean up and revitalize that area of the city, resulting in possible tax breaks for the complex.
Solution
The focus of this solution is provide a web-based video surveillance application for easy access to outside campus locations.
- A customer opens an analog phone box, and lifts the handset, automatically connecting it to the complex’s safety and security dispatch office.
- The dispatch agent receives notification of which analog phone has been opened and/or taken off-hook.
- An option is provided to the dispatch agent’s IP phone to view the still image from the camera with the analog phone in its view angle.
- Upon identifying the location of the emergency and nearest camera, the dispatch agent can access a web-based video surveillance application that allows easy access to all its cameras for immediate, real-time video of the surrounding area.
- Upon assessing the emergency, the dispatch agent has several options available to dispatch the correct personnel to the location:
- From an easy three-step, web-based interface, broadcast the information over two-way radio or as text-to-mobile devices to patrol officers.
- From an IP phone, initiate on-demand conference calling, reaching out to those responsible for safety in the parking lots.
- From an administrative, web-based interface or from any phone, initiate a dial out to the proper personnel allowing them to acknowledge receipt of the alert.
Increasing Stadium Suite Revenues
- Hits: 202
A minor league baseball team needs to increase revenues from patrons in their stadium suites. Customers in suites often stay in the suites for the entire game, so the goal of the ballclub is two-fold: First, to give the fans a great in-suite experience that incents them to spend money in-suite. Second, to get the fans out of the suites and walking / shopping the stadium concessions.
Solving this challenge will benefit the team in the following ways:
- Fans would order more food and drinks while in the suites
- Fans would leave the suites and spend money on products in the numerous concession areas Unified Communications would enable these benefits without the ball club incurring additional personnel overhead expense
- They would use existing personnel, use up more inventory more quickly, and enhance the fan
Solution
The focus of this solution is the ability to provide new and innovative applications through IPcelerate’s IPfusion that leverage the latest IP phones and their color graphics and touch screen interface.
- Leverage touch screen and color graphics capability of the latest IP phones to provide applications using icons as the primary interface
- Present JPEG images of merchandise or services to the screen of an IP phone as a means to advertise preferred inventory
- Schedule audible commercial to be played to the speakers of the IP phones promoting excess inventory or profitable services
- Leverage touch screen capability and adjustable ‘hot spot’ to invoke other options or display more information
- Selecting specific icons drives calls, pages, or messaging to service personnel allowing business to run more efficiently
- Acknowledgements allow service personnel to be connected to the IP phone requesting service and inherently provides for internal auditing of timely service
- Change product and service offerings presented to potential customers through a Web based GUI, eliminating the need to reprint menus, price lists, etc., forming a greener operation
- Provide access to customer tabs or accounts through the touch of an icon; provide additional functionality through programmable soft keys such as ClsTab or Update